Klarna FAQ

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

How to shop with Klarna

1.Add item(s) to your cart and head to the checkout. 

2.Select Klarna at the checkout to pay as you like for your purchase.

3.Manage your orders and payments in the Klarna app.


The best way to shop.

See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login

Country Payment method Payment details
Australia Pay now Sofortüberweisung
Sofort bezahlen (For combined)
Pay later Rechnung
Financing Ratenkauf
Belgium (Dutch) Pay now Directe bankoverschrijving
Pay later Betalen binnen 30 dagen
Belgium (French) Pay now Virement bancaire
Pay later Paiement dans 30 jours
Germany Pay now Sofortüberweisung
Sofort bezahlen (For combined)
Pay later Rechnung
Financing Ratenkauf
Spain Combined Compra ahora, paga después
Pay now Transferencia Bancaria Online
Instalments Paga en 3 plazos sin intereses
Finland Pay now Verkkopankkimaksu
Pay later Maksa myöhemmin
Financing Pilko maksut
France Instalments Payez en 3 fois sans frais
Ireland Instalments 3 interest-free payments
Italy Combined Compra ora, paga dopo
Pay now Bonifico diretto
Instalments Paga in 3 rate senza interessi
Netherlands Pay now Betaal nu
Online bankoverschrijving
Automatische afschrijving
Pay later Betaal later in 30 dagen
Betaal in 3 delen, zonder rente


Safe and secure.

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

We're always here to help!

Don’t see your question here? Customer Service is there for you or by downloading the Klarna app.Contact our customer support in your local market:


Terms and Condition

Know more about terms and condition here: Terms and Condition of Klarna 


What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.